Technical Support Engineer II – eSign (Fluent French)

About the role

DocuSign is looking for a Technical Support Engineer II to join its eSignature team. The role serves as a strategic advisor for customers, helping them resolve complex technical issues while driving adoption of DocuSign’s eSignature solutions. The position is fully remote and reports to the Manager of Technical Support.

Key responsibilities

• Provide expert technical support for DocuSign eSignature and related services.
• Handle inbound support requests across multiple channels, troubleshooting issues such as sending, signing, templates, bulk sending, and web‑application usage.
• Utilise tools like Salesforce, Jira, proprietary logging systems, SharePoint, browser developer tools, internal admin console, SQL and text‑analysis utilities to diagnose and resolve problems.
• Identify product bugs, suggest improvements, and communicate high‑impact opportunities to enhance the customer experience.
• Promote DocuSign products through consultative discussions and address escalated cases from internal teams.
• Support internal peers with product knowledge and ensure service‑level goals are met.

Required profile

• Strategic customer advisor with a strong sense of accountability.
• Individual contributor comfortable working remotely.
• Fluent in French and English.

Required skills

• Salesforce
• Jira
• SQL
• SharePoint
• Browser developer tools
• Text‑analysis tooling
• Experience with eSignature platforms

What we offer

• Opportunity to work with a market‑leading eSignature solution.
• Remote work flexibility.
• Collaboration with cross‑functional teams across a global organization.