Technical Support Engineer

About the role

Overjet is the world‑leader in dental AI, delivering a SaaS platform that helps dentists identify patient needs and explain treatments with AI visualisations. We are looking for a Technical Support Engineer to be the primary support contact for our IRIS Image Capture platform, working remotely with candidates based in Lahore or Cairo.

Key responsibilities

• Provide support to live customers via email, phone and virtual meetings.
• Utilise cloud‑based and open‑source tools and frameworks to solve complex data problems.
• Write efficient, scalable code while maintaining high code quality.
• Troubleshoot and resolve software defects and performance issues.
• Collaborate cross‑functionally with product, engineering, clinical and customer‑success teams to streamline support processes.
• Participate in on‑call rotations during non‑working hours as needed.

Required profile

• Strong academic background in Computer Science or a related field.
• 2‑5 years of software engineering experience.
• 3+ years of experience in SaaS environments.
• Proven experience in customer support, preferably with dental practice management or imaging systems.
• Excellent verbal and written communication skills in English.
• Ability to thrive in a fast‑paced, mission‑focused environment.

Required skills

• Experience with cloud‑based tools and platforms.
• Familiarity with open‑source frameworks.
• Software development and debugging skills.
• Understanding of SaaS product support.

What we offer

• Remote work with full USD compensation.
• Opportunity to contribute to cutting‑edge dental AI technology.
• Collaborative, fast‑growing environment.