Telesales Executive

About the role

The Telesales Executive will focus on renewing existing customers' course subscriptions, driving conversion rates and ensuring a high level of satisfaction throughout the renewal journey. This role combines proactive outreach, data‑driven strategy, and personalized customer interaction to support the company's growth objectives.

Key responsibilities

• Contact existing customers to present course renewal options and increase conversion rates.
• Maintain regular follow‑up to understand learning needs and recommend tailored renewal solutions.
• Monitor student progress and analyze performance data to develop effective renewal strategies.
• Address customer inquiries, resolve concerns, and ensure satisfaction throughout the renewal process.

Required profile

• Minimum 1 year of experience in sales or a related field.
• Strong communication and interpersonal abilities to identify and address customer needs.
• Comfortable working in a target‑driven environment with a positive, results‑oriented mindset.
• Highly motivated to meet and exceed sales targets, focusing on performance and commission.

Required skills