Assistant Front Office Manager

About the role

The Assistant Front Office Manager supports the Front Office Manager in delivering exceptional guest experiences at Hyatt Regency Cairo West. Based on-site in Giza, this full‑time role ensures smooth front‑desk operations and high service standards.

Key responsibilities

• Assist the Front Office Manager in overseeing daily front‑desk activities, including check‑in, check‑out, room assignments and guest inquiries.
• Maintain a high level of guest service, promptly resolving issues and complaints.
• Coordinate communication between front office, housekeeping and other hotel departments.
• Train, guide and monitor front‑office team members, fostering performance improvement.
• Support initiatives to enhance guest satisfaction and operational efficiency.

Required profile

• Strong front‑office and office administration experience, preferably in a hotel setting.
• Demonstrated focus on customer service and ability to handle guest requests professionally.
• Excellent communication skills for interacting with guests, colleagues and management.
• Leadership ability to coach and support a diverse team in a fast‑paced environment.
• Fluency in English; additional languages are a plus.
• Relevant education in hospitality, tourism or business management is preferred.

Required skills

• Proficiency with Hotel Property Management Systems (PMS).
• Competence in basic office software, such as Microsoft Office.