Assistant Learning & Development Manager

About the role

As an Assistant Learning & Development Manager at Hilton, you will help shape the guest experience by designing and delivering training that empowers hotel team members. You will work closely with department leaders to ensure learning initiatives align with corporate standards and hospitality excellence.

Key responsibilities

• Design, plan, and deliver hotel training programs covering topics such as harassment‑free workplace, diversity, new‑team orientation, leadership, and service excellence.
• Conduct performance review meetings with managers, trainers, and staff to identify trends, develop action plans, and celebrate achievements.
• Assess existing training initiatives, pinpoint improvement opportunities, and propose solutions tailored to departmental needs.
• Track, maintain, and audit individual training records using designated systems.
• Oversee department‑specific programs such as alcohol awareness, food safety, job‑skill checklists, and educational assistance.
• Supervise and coach team members, monitor performance, and foster a positive, productive work environment.

Required profile

• A passion for delivering hospitality warmth and creating memorable guest experiences.
• Integrity and a commitment to doing the right thing.
• Leadership qualities that inspire and motivate others.
• Team‑oriented mindset that values collaboration.
• Strong sense of ownership and accountability.
• Ability to act with urgency and discipline in fast‑paced environments.

Required skills