Chat Support Agent

About the role

We are a premium skincare and beauty brand serving the GCC market and are looking for a Chat Support Agent to be the digital face of the company. The role involves handling customer interactions across live chat, WhatsApp, email and social media while maintaining a luxury-standard experience.

Key responsibilities

• Respond to customer inquiries via live chat, WhatsApp, email and social media platforms.
• Provide accurate, brand-aligned information on products, orders and account requests.
• Resolve complaints professionally and escalate complex cases to relevant departments.
• Maintain detailed records of all interactions in the CRM system.
• Ensure all communications reflect the premium tone and follow internal SOPs.
• Work rotational shifts, including a 1-hour break, to provide coverage across the region.

Required profile

• Proven experience in customer service, call centre or chat support.
• Prior experience serving GCC customers is highly preferred.
• Excellent written communication in Arabic and English.
• Strong typing ability and capacity to manage multiple conversations simultaneously.
• Professional demeanor with a customer-first mindset.
• Ability to work under pressure while maintaining high-quality standards.

Required skills

• Familiarity with CRM systems.
• Experience with chat support platforms (e.g., live chat, WhatsApp).