Contact Center Agent – Customer Support

About the role

As a Contact Center Agent at HSBC you will be the first point of contact for customers, delivering professional support through phone, email and chat. You will handle both inbound and outbound interactions, helping customers with banking products and services while ensuring compliance with HSBC policies and regulatory standards.

Key responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information on HSBC products, services, and procedures.
• Identify customer needs and propose appropriate solutions or escalate when necessary.
• Maintain compliance with HSBC’s service standards and regulatory requirements.
• Record customer interactions and transactions accurately.
• Achieve individual performance targets and contribute to team goals.

Required profile

• Bachelor’s degree or equivalent.
• Fluent in English with strong reading, writing and speaking abilities.
• Willingness to work flexible hours, including rotational shifts.

Required skills