Contact Center Agent – UAE Account

About the role

We are looking for a motivated Contact Center Agent to support our UAE account. You will be the first point of contact for customers, handling inquiries, complaints and technical issues while promoting a seamless experience.

Key responsibilities

• Handle inbound calls and messages from customers regarding inquiries, complaints, and technical issues.
• Provide accurate and efficient solutions to ensure customer satisfaction and retention.
• Maintain detailed and accurate records of all customer interactions and transactions.
• Collaborate with other departments to escalate and resolve complex issues.
• Stay up‑to‑date with product knowledge and service offerings.

Required profile

• Bachelor’s degree in business management or a related field.
• Minimum 6 months of experience in customer service.
• English proficiency at B2/C1 level.
• Excellent communication and interpersonal abilities.
• Strong problem‑solving skills.

Required skills

What we offer

• Opportunity to work in a fast‑growing FinTech environment.
• Collaborative culture that values openness, resilience and innovation.
• Exposure to cutting‑edge digital payment solutions.