Contact Center Representative – Customer Service

About the role

We are seeking a dedicated Contact Center Representative to join our automotive service team in Cairo. You will be the first point of contact for customers, handling inbound and outbound communications and ensuring a premium experience that reflects the standards of a luxury limo service.

Key responsibilities

• Answer and place calls, respond to emails and messages professionally.
• Provide accurate information on services, bookings, pricing, and policies.
• Resolve inquiries and complaints promptly, escalating complex cases when needed.
• Document all interactions, bookings and complaints in the CRM system.
• Meet and exceed KPI targets such as CSAT, FCR, AHT and call quality scores.
• Collaborate with dispatch, operations and the Contact Center Manager to ensure smooth service delivery.

Required profile

• Bachelor’s degree in a related field.
• 1‑3 years of experience in a contact‑center or customer‑service environment.
• Fluent in Arabic and English with strong communication skills.
• Ability to multitask, work under pressure and maintain attention to detail.

Required skills

• Basic computer proficiency.
• Familiarity with CRM systems.
• Experience with call‑center tools and best practices.