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Contact Center Representative – Customer Service

SSC HR Solutions · Le Caire

New
Junior 🇬🇧 English
CRM systems call center tools basic computer skills

Job description

About the role

We are seeking a dedicated Contact Center Representative to join our automotive service team in Cairo. You will be the first point of contact for customers, handling inbound and outbound communications and ensuring a premium experience that reflects the standards of a luxury limo service.

Key responsibilities

  • Answer and place calls, respond to emails and messages professionally.
  • Provide accurate information on services, bookings, pricing, and policies.
  • Resolve inquiries and complaints promptly, escalating complex cases when needed.
  • Document all interactions, bookings and complaints in the CRM system.
  • Meet and exceed KPI targets such as CSAT, FCR, AHT and call quality scores.
  • Collaborate with dispatch, operations and the Contact Center Manager to ensure smooth service delivery.

Required profile

  • Bachelor’s degree in a related field.
  • 1‑3 years of experience in a contact‑center or customer‑service environment.
  • Fluent in Arabic and English with strong communication skills.
  • Ability to multitask, work under pressure and maintain attention to detail.

Required skills

  • Basic computer proficiency.
  • Familiarity with CRM systems.
  • Experience with call‑center tools and best practices.

Questions fréquentes

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Published 18 hours ago

Expires 1 month from now

10 views · 0 applications

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SSC HR Solutions

Le Caire