Customer Service Associate

About the role

Join Amazon’s award‑winning Customer Service team and help deliver the company’s mission to be Earth’s most customer‑centric organization. As a Customer Service Associate you will interact with Arabic and/or English speaking customers via phone, chat or email, providing personalized support and problem‑solving.

Key responsibilities

• Respond to customer inquiries about orders, products, payments and website navigation.
• Use internal tools to research, diagnose and resolve issues efficiently.
• Maintain a high level of professionalism and empathy in every interaction.
• Work 9‑hour shifts covering day, late and overnight periods, including weekends and holidays.

Required profile

• Minimum age of 18 and legal right to work in Egypt.
• High school diploma or equivalent.
• Strong written and oral communication skills in both English and Arabic.
• Ability to work flexible schedules, including rotating shifts.

Required skills

• Basic computer literacy.

What we offer

• Comprehensive training and full equipment package.
• Social and medical insurance.
• Transportation support, including night shuttle service.