هذه الوظيفة لم تعد متاحة
انتهت صلاحية هذه الوظيفة في 19/07/2026. لم تعد تقبل الطلبات.
Customer Service Representative – Call Center
EgyBell_Facility_Management_Solutions · Nouveau Caire
وصف الوظيفة
About the role
We are looking for a full‑time Call Center Specialist to join our team at the Cairo Festival Mall in New Cairo. The role involves handling both inbound and outbound customer interactions while delivering a high level of service.
Key responsibilities
- Answer and place calls in a timely and professional manner.
- Register customer requests in the system and maintain accurate data records.
- Escalate complaints to the appropriate departments within the Contact Center.
- Follow up on tickets until each request or complaint is fully resolved.
- Conduct customer satisfaction surveys and support outbound call campaigns.
Required profile
- Bachelor’s degree holder (graduates only).
- Very good to excellent command of the English language.
- Willingness to work rotational shifts, with the last shift ending at 11:00 PM.
- Availability for six working days per week with one rotating day off.
Required skills
- Proficiency in Microsoft Excel.
- Good knowledge of Microsoft Office applications.
What we offer
- On‑site work in a modern office environment.
- Rotational shift schedule.
- Net monthly salary of 11,000 EGP.
Questions fréquentes
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اكتشف المزيد
الرواتب والأدلة وعمليات البحث في مصر.
الراتب: Customer Service Representative استنادًا إلى 10 عرض عمل في مصرالرواتب حسب المهنة
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EgyBell_Facility_Management_Solutions
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