Customer Service Representative – Call Center

About the role

We are looking for a full‑time Call Center Specialist to join our team at the Cairo Festival Mall in New Cairo. The role involves handling both inbound and outbound customer interactions while delivering a high level of service.

Key responsibilities

• Answer and place calls in a timely and professional manner.
• Register customer requests in the system and maintain accurate data records.
• Escalate complaints to the appropriate departments within the Contact Center.
• Follow up on tickets until each request or complaint is fully resolved.
• Conduct customer satisfaction surveys and support outbound call campaigns.

Required profile

• Bachelor’s degree holder (graduates only).
• Very good to excellent command of the English language.
• Willingness to work rotational shifts, with the last shift ending at 11:00 PM.
• Availability for six working days per week with one rotating day off.

Required skills

• Proficiency in Microsoft Excel.
• Good knowledge of Microsoft Office applications.

What we offer

• On‑site work in a modern office environment.
• Rotational shift schedule.
• Net monthly salary of 11,000 EGP.