Customer Support Representative – Bilingual (English/Arabic)

About the role

Tabby, a fast‑growing fintech company in the GCC, is looking for a bilingual Customer Support Representative to join its Cairo office. You will interact with customers through phone, chat and email, helping them use Tabby’s flexible payment solutions.

Key responsibilities

• Provide support to customers in both English and Arabic via phone, chat and email.
• Answer questions, resolve issues and ensure a positive customer experience.
• Follow clear guidelines and use internal tools to handle requests quickly and accurately.

Required profile

• Fluent speaking and writing in Arabic and English (B2 level or higher).
• Comfortable with rotational shifts and able to work onsite.
• Calm under pressure, quick to learn, and committed to delivering quality service.
• Willing to handle stressful periods, difficult conversations and follow processes diligently.

Required skills

What we offer

• Base salary: 18,000 EGP gross per month.
• Language allowance up to 7,000 EGP gross per month.
• Performance bonus up to 70 % of base salary.
• Transportation allowance: 230 EGP per day.
• Top earners can reach up to 37,600 EGP gross per month.
• Paid training (3 weeks) and a nesting period (3 weeks) with close support.
• Work location: The Greek Campus, Downtown Cairo.