French Customer Support (Chat & Call)

About the role

Raya CX is seeking a French‑speaking Customer Support professional to join its on‑site team in 6 October City. The role involves handling inbound customer inquiries via chat and phone, delivering accurate product information, and resolving issues efficiently.

Key responsibilities

• Respond to French‑language customer queries through chat and telephone channels.
• Provide basic technical troubleshooting and document each interaction in the system.
• Escalate complex cases to senior support staff when necessary.
• Follow established procedures and meet performance targets such as response time and satisfaction scores.
• Identify recurring issues or trends and share insights with the team.

Required profile

• Strong customer‑facing attitude with a focus on satisfaction.
• Excellent interpersonal communication, both written and verbal, in French.
• Good command of English for internal communication and training.
• High school diploma or equivalent; additional education in business or languages is a plus.
• Willingness to work flexible schedules, including evenings, weekends, and holidays.

Required skills

• Fluency in written and spoken French.
• Basic technical troubleshooting abilities.