Guest Experience Specialist
Stella Stays · Le Caire
وصف الوظيفة
About the role
Stella Stays is looking for a Guest Experience Specialist to be the primary face of the brand for guests across Europe, the Middle East and North America. You will work in a fast‑moving, tech‑driven hospitality environment, ensuring each stay is smooth, comfortable and memorable.
Key responsibilities
- Assist guests during their stay, handling in‑unit issues such as system or appliance troubleshooting and quick housekeeping fixes.
- Manage guest communications, including booking inquiries, confirmations and ongoing messaging.
- Coordinate daily operations with cleaners, inspectors and maintenance teams.
- Gain detailed knowledge of all properties and help launch new locations from empty to guest‑ready.
- Identify and close add‑on sales opportunities.
- Proactively resolve guest issues, ensuring timely and positive outcomes.
- Collaborate with internal teams to develop scalable solutions that improve quality, efficiency and satisfaction.
- Participate in daily and weekly team meetings and contribute to a positive company culture.
- Lead or support projects aimed at improving operations and procurement systems.
Required profile
- Comfortable working flexible hours, including evenings, nights and weekends.
- Reliable high‑speed internet connection and a functional laptop.
- Hands‑on, adaptable mindset with the ability to react quickly to last‑minute changes.
- Strong communication skills and a proactive, upbeat attitude.
Required skills
What we offer
- Opportunity to work in a high‑growth, innovative hospitality brand.
- Dynamic, fast‑paced environment with exposure to multiple international markets.
- Hands‑on experience in guest operations, property launch and sales.
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Stella Stays
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