Guest Service Associate – Front Office

About the role

We are looking for an enthusiastic Guest Service Associate (GSA) to join our front‑office team in Mysuru. As the first point of contact, you will shape the guest experience from arrival to departure, ensuring every interaction reflects our commitment to responsible hospitality.

Key responsibilities

• Greet guests warmly and professionally, creating a welcoming first impression.
• Execute accurate check‑in and check‑out procedures.
• Respond promptly to guest requests, resolve issues transparently, and personalize stays based on preferences.
• Promote hotel facilities and services, identifying upselling opportunities.
• Manage guest accounts, process payments, and maintain organized reservation records.
• Collaborate with other departments to ensure seamless operations.
• Escalate operational concerns to management promptly.
• Support the front‑office team in achieving departmental goals and fostering an inclusive work environment.

Required profile

• Relevant diploma or degree in Hotel Management or a related hospitality field.
• Proven experience in front‑office operations, guest services, or reception desk management.
• Strong multitasking, time‑management, and problem‑solving abilities.
• Excellent interpersonal and communication skills, both verbal and written.
• High level of flexibility, initiative, and teamwork capability.

Required skills

• Proficiency with the Opera property management system (preferred).
• General computer proficiency and familiarity with reservation systems.