Pricing Specialist – CX/BPO
TP Systems
وصف الوظيفة
About the role
The Pricing Specialist will own end‑to‑end pricing for CX/BPO opportunities, turning client RFP/RFI requirements into robust cost models and competitive commercial proposals.
Key responsibilities
- Build bottom‑up pricing models covering FTEs, productivity, shrinkage, attrition and ramp‑up assumptions.
- Design appropriate commercial structures per deal (per hour, per transaction, per FTE or outcome‑based).
- Run scenario analyses on volumes, language mix and on‑/near‑/off‑shore configurations to achieve target margins.
- Translate client SLAs, volumes and coverage needs into pricing assumptions, using AI tools to parse multilingual RFP/RFI documents.
- Challenge operational assumptions and cost every layer of the operating model, from front‑line operations to support functions.
Required profile
- 2+ years of experience in pricing, solutioning or commercial finance within the CX/BPO industry.
- Deep understanding of customer operations models and their cost drivers.
- Advanced Excel and financial‑modeling expertise.
- Hands‑on experience with AI tools such as Claude, ChatGPT or Copilot for document analysis and translation.
- English proficiency at B2 level and ability to work autonomously under tight bid deadlines.
Required skills
- Advanced Excel financial modeling
- Pricing cost modeling
- AI tools (Claude, ChatGPT, Copilot) for document analysis and translation
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TP Systems
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