Swarovski Fashion Consultant

About the role

Our Fashion Consultant is responsible for delivering an outstanding customer experience and driving our business through sales. They demonstrate a strong understanding of the omnichannel aspects of the role, using physical and digital channels to connect with customers anywhere and anytime and deliver a seamless and consistent high level of service.

Key responsibilities

• Deliver an exceptional customer experience and represent the brand professionally at all times.
• Achieve individual and team sales targets while supporting overall store performance.
• Build strong relationships with customers to encourage loyalty and repeat business.
• Stay updated on fashion trends, new collections, and brand activities.
• Promote the brand’s online channels, social media campaigns, and loyalty program.
• Provide personalized styling advice and product recommendations based on customer needs.
• Support omnichannel services, including virtual shopping and client communication.
• Handle e‑commerce order preparation and fulfillment within set timelines.
• Maintain store appearance, product display, and stock replenishment according to brand guidelines.
• Use digital tools and systems (CRM, etc.) to enhance customer experience and reporting.

Required profile

• Previous experience in retail, fashion, or luxury brands.
• Passion for fashion, styling, and customer engagement.
• Good understanding of sales techniques, including cross‑selling and upselling.
• Knowledge of fashion products, trends, and luxury retail standards.
• Flexible and adaptable, with willingness to work retail hours and rotate to different store locations as required.

What we offer

• Enriching experiences, learning and development opportunities, and exposure to different assignments or internal mobility.
• Diverse career paths for extraordinary performers.
• Competitive benefits package including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.
• Commitment to inclusion and diversity, welcoming applicants of all backgrounds.