VIP Customer Service Representative – Chat Support

About the role

MICO WORLD is seeking a full‑time VIP Customer Service Representative to join its on‑site team in Maadi. You will interact with high‑value users through chat, delivering prompt assistance and ensuring a premium experience that reflects the company’s values.

Key responsibilities

• Build and maintain strong relationships with VIP users to drive satisfaction and loyalty.
• Identify at‑risk VIP users and support retention initiatives.
• Deliver personalized communication to enhance user engagement.
• Provide proactive, chat‑based support and resolve issues quickly.
• Collect user feedback and collaborate with internal teams to improve the overall experience.

Required profile

• 1–2 years of customer service experience.
• English proficiency at B1+ to B2 level.
• Strong communication, negotiation, and problem‑solving abilities.
• Experience in sales or handling complex cases is a plus.
• Graduates, undergraduates, or drop‑outs are welcome.
• Job‑hopping periods should not exceed six months.

Required skills

What we offer

• Attractive salary package.
• International work environment.
• Career growth opportunities.
• Dynamic and youthful culture.
• Exposure to a global platform with millions of users.