Customer Care Specialist (Egypt)

About the role

Preply is looking for a Customer Care Specialist to join its global support squad. You will act as a customer advocate, helping learners and tutors resolve issues through written communication channels.

Key responsibilities

• Answer user questions and resolve issues via chat, email and social media.
• Identify recurring problem areas and flag them to the relevant internal teams.
• Collect and track user feedback to improve satisfaction.
• Collaborate with product teams to share insights and help fix bugs.

Required profile

• Previous experience providing support through live chats.
• Fluent English with strong written communication skills.
• Analytical mindset and ability to propose proactive solutions.
• Customer‑centric, empathetic attitude and good listening skills.
• Team player who can work within a rotating shift schedule.

Required skills

• Live chat support

What we offer

• Flexible rotating schedule with 9‑hour shifts and at least 11 hours rest between shifts.
• Continuous training and mentorship from managers with experience at top tech companies.
• Dynamic, fast‑paced environment with clear KPIs and performance goals.