Customer Service Representative – Retail & Fashion

About the role

We are looking for a proactive Customer Service Representative with experience in retail and fashion. You will act as the main point of contact for customers, ensuring their orders are delivered smoothly and any issues are resolved promptly.

Key responsibilities

• Follow up on customer orders, deliveries and Return‑to‑Origin (RTO) cases.
• Contact customers regarding undelivered orders and identify reasons for non‑delivery.
• Coordinate with shipping companies to guarantee timely deliveries.
• Prepare order reports, statistics and performance analyses for operational improvements.
• Collaborate with internal departments to meet customer needs.
• Communicate with customers via phone, email and chat, handling complaints and resolving issues professionally.
• Maintain accurate records of all customer interactions.

Required profile

• 1‑3 years of relevant customer service experience, preferably in retail or fashion.
• Excellent command of English, both spoken and written.
• Strong phone etiquette and interpersonal skills.
• Ability to multitask, organize and prioritize work in a fast‑paced environment.
• Problem‑solving mindset and a positive, helpful attitude.

Required skills

• Proficiency in Microsoft Office.
• Basic computer literacy.