Customer Service Specialist – Inbound/Outbound Sales

About the role

We are looking for a Customer Service Specialist to join Concentrix’s Alexandria site. You will interact with customers through inbound and outbound calls or online channels, promoting basic products and services while ensuring a high level of satisfaction.

Key responsibilities

• Handle inbound and outbound customer calls and internet interactions.
• Sell basic products and services, processing orders and sales.
• Provide accurate information and basic support to customers.
• Maintain detailed records of interactions and transactions.

Required profile

• Fluent English (B2‑C1 level).
• Excellent phone etiquette and strong verbal, written, and interpersonal communication.
• Ability to multitask, organize, and prioritize work effectively.
• Flexibility to work rotational shifts, including night and overnight schedules.
• Immediate availability to start.

Required skills

What we offer

• Attractive salary package.
• Door‑to‑door transportation for female staff on night and overnight shifts.
• Social and medical insurance.
• Paid training program.
• Opportunity for promotion after six months.