Dutch Speaking Customer Support Teammate

About the role

TaskUs is seeking a Dutch-speaking Customer Support Teammate to handle user inquiries across email, chat, and phone. The role focuses on resolving issues efficiently and empathetically to enhance customer experience and brand loyalty.

Key responsibilities

• Professionally manage inbound and outbound communications in Dutch (and English as needed) via phone, email, and live chat.
• Identify, troubleshoot, and resolve customer complaints, including account, subscription, and billing queries.
• Maintain detailed records of all interactions in the CRM system.
• Escalate complex technical issues to appropriate internal teams.
• Provide insights on customer needs and pain points to product and service teams.

Required profile

• Near‑native Dutch proficiency (B2/C1) and professional English proficiency (B1).
• Excellent verbal and written communication with a professional phone manner.
• High empathy, patience, and active listening in a fast‑paced environment.
• Strong analytical and problem‑solving abilities.

Required skills

• Proficiency with Windows OS and macOS.
• Comfortable navigating Google applications.
• Experience using CRM tools.

What we offer

• Competitive industry salaries.
• Comprehensive benefits package.
• People‑First culture with focus on well‑being and professional growth.