English Customer Service Representative

About the role

We are looking for an English‑speaking Customer Service Representative to join our Cairo team. You will handle inbound and outbound interactions through phone, email and chat, delivering accurate information and resolving customer inquiries professionally.

Key responsibilities

• Respond to customer calls, emails and chat messages in English.
• Provide accurate product or service information and troubleshoot issues.
• Document all interactions in the CRM system and follow established procedures.
• Escalate complex cases to senior staff when necessary.
• Meet performance targets and maintain high quality standards.
• Collaborate with supervisors and peers to improve processes.

Required profile

• Strong spoken and written English communication skills.
• High school diploma or equivalent; additional education in languages or business is a plus.
• Ability to work in shifts in a fast‑paced, team‑oriented environment.
• Basic problem‑solving abilities and active listening.

Required skills

• Typing proficiency.
• Basic computer literacy.
• Familiarity with CRM or call‑center systems.

What we offer

• Full‑time, on‑site position in Cairo.
• Opportunities for skill development and career advancement within a global leader.