English Customer Support (Morning Shifts)

About the role

This full‑time position is based in Cairo, Egypt, with a hybrid work arrangement that allows some remote work. The English Customer Support representative will handle inbound and outbound interactions during morning shifts, providing accurate information and resolving customer issues.

Key responsibilities

• Manage calls, emails, and chats in English, responding to inquiries and resolving issues.
• Document all customer interactions and follow established procedures and service‑level agreements.
• Escalate complex cases to internal teams and coordinate follow‑up actions.
• Maintain up‑to‑date knowledge of company products and services.
• Contribute to a positive customer experience and meet performance targets.

Required profile

• Strong English communication skills, both spoken and written.
• Previous customer service experience with a professional and empathetic approach.
• Background in English teaching or training, able to explain information clearly.
• Ability to work reliably in a hybrid environment, demonstrating good time‑management.
• Relevant education in languages, communication, or a related field is a plus.

Required skills

• Experience with CRM or contact‑center systems.
• Basic computer literacy.