French Customer Service Agent

About the role

The French Customer Service Agent will be the primary point of contact for French‑speaking customers, handling inquiries via phone, email and chat. You will deliver fast, empathetic support and aim for first‑contact resolution while representing the TaskUs brand.

Key responsibilities

• Respond promptly to incoming customer queries, complaints and suggestions across phone, email and live chat in French.
• Diagnose and resolve issues with empathy and professionalism, documenting all interactions in the CRM system.
• Collaborate with internal teams and escalate complex cases to Technical Support or Management as needed.
• Maintain schedule adherence and meet KPIs such as average handle time, CSAT and quality scores.

Required profile

• Native or near‑native fluency in French (B2/C1) and professional proficiency in English (B1/B2).
• 1‑2 years of experience in customer service, call‑center or support roles (entry‑level candidates also considered).
• Ability to work flexible shifts, including mornings, weekends and holidays.

Required skills

• Proficient computer skills and ability to navigate multiple systems simultaneously.
• Experience with CRM platforms such as Zendesk or Salesforce (preferred).

What we offer

• Competitive industry salary and comprehensive benefits package.
• People‑First culture with focus on wellness, diversity and internal mobility.
• Opportunities for professional growth and career advancement.