Policy Management Officer (French Speakers)

About the role

The Policy Management Officer will support a portfolio of corporate clients in a fast‑moving environment, acting as the primary contact for policy administration and renewal. The role requires strong communication, French language proficiency and the ability to handle a high volume of email requests while maintaining service level agreements.

Key responsibilities

• Respond to internal and external client requests via email within a 24‑hour SLA, processing 40+ emails daily.
• Serve as the main point of contact for assigned group schemes, sales managers and brokers.
• Administer policies for small, medium and large corporate clients, ensuring accurate renewal and documentation.
• Follow company procedures on anti‑corruption, fraud, complaints handling and data protection.
• Aim for first‑time resolution in communications and manage market assignments as required.
• Utilise AI, machine‑learning, data analytics and cloud‑based tools responsibly in daily tasks.

Required profile

• Fluent French speaker.
• Administrative experience in a customer‑focused role.
• Strong knowledge of Microsoft Word and Excel.
• Ability to work under pressure with tight deadlines.
• High attention to detail, time‑management and proactive problem‑solving.
• Excellent verbal and written communication skills and a team‑player attitude.

Required skills

• Microsoft Word
• Microsoft Excel

What we offer

Allianz Partners provides a global B2B2C insurance and assistance platform, leveraging AI, business intelligence and data analytics to deliver innovative, high‑tech, high‑touch solutions. Employees benefit from a diverse, inclusive culture and opportunities for cross‑functional mobility across the Allianz Group.