Relationship Officer

About the role

The Relationship Officer will manage a portfolio of customers for Crédit Agricole Egypt, driving revenue, cross‑selling bank products and ensuring a high level of service.

Key responsibilities

• Manage a predefined portfolio of individual and SME customers, achieving revenue and growth targets.
• Provide personalized service to build durable, profitable relationships and retain loyalty.
• Deliver superior customer experience, proactively addressing issues and up‑selling bank products.
• Identify and acquire new affluent customers, increasing the “new to bank” (NTB) segment.
• Minimize customer attrition through regular contact and high‑quality service.
• Guide walk‑in clients on self‑service options and coordinate with credit, operations and other departments to resolve pending cases.
• Handle customer inquiries and complaints efficiently, escalating when necessary.
• Ensure compliance with internal procedures, audit requirements and obtain necessary approvals.

Required profile

Required skills