Senior Hub Coordinator – Last Mile (Box)

About the role

We are looking for a Senior Hub Coordinator to lead our last‑mile operations at the Box hub in Suhag. The role ensures smooth daily hub activities, accurate shipment handling and high service quality, supporting Bosta’s fast‑delivery network across Egypt and KSA.

Key responsibilities

• Receive inbound dispatches from the central sorting facility and sort orders by geographic zone or delivery route.
• Develop and communicate daily distribution plans, allocating orders to drivers.
• Act as the primary point of contact for drivers, providing real‑time support to resolve operational issues and ensure route completion.
• Manage end‑of‑day processes, including receipt and reconciliation of orders and documentation from drivers.
• Monitor driver wallets, ensure timely settlements and flag discrepancies to the fleet team.
• Train, mentor and onboard temporary staff and junior coordinators on SOPs.
• Analyse workflows, recommend and implement process optimisations.
• Coordinate return transfers of cancelled orders after the 24‑hour holding period.
• Prepare formal handover communications to the sorting facility with shipment counts, seal numbers and tracking data.

Required profile

• Minimum 2 years of experience in logistics or shipping coordination, preferably with bulky or oversized shipments.
• Proven ability to lead and motivate a team, fostering collaboration.
• Excellent verbal and written communication skills.
• Strong problem‑solving ability and capacity to adapt in a fast‑paced environment.
• Familiarity with shipping management software and tracking systems.

Required skills