Service Operations Manager – Kawatchagy

About the role

The Service Operations Manager – Kawatchagy will lead the day‑to‑day performance of Kawatchagy branches, driving service quality, revenue growth and operational efficiency across the passenger vehicle service network.

Key responsibilities

• Manage daily operations of Kawatchagy branches and ensure achievement of sales, traffic and profitability targets.
• Drive growth of non‑tire services such as oil change, brakes, suspension and AC.
• Monitor branch performance, analyse traffic, conversion, productivity and customer satisfaction, and implement corrective actions.
• Ensure SOP compliance across all branches and lead branch openings, service deployment and operational readiness.
• Coordinate with maintenance, parts, marketing and HR teams to maintain operational continuity.
• Support promotional campaigns, service packages and identify business expansion opportunities.
• Develop branch managers and frontline teams, ensuring proper utilisation of manpower, equipment and resources.

Required profile

• Bachelor’s degree in Engineering or a related field.
• 7–10 years of experience in automotive service operations, preferably managing multi‑branch retail/service sites.
• Strong operational and commercial mindset with proven leadership and people‑management skills.
• Experience in quick‑service or tire‑retail operations is a plus.

Required skills