Software Account Manager Team Leader

About the role

We are seeking a proactive Software Account Manager Team Leader to drive client success across our software projects and solutions. In this role you will lead a dedicated account management team, nurture strategic relationships, and ensure the delivery of high‑quality services that meet client expectations.

Key responsibilities

• Lead, coach and motivate the Account Management team to achieve performance and client satisfaction targets.
• Maintain and deepen relationships with key clients, acting as the primary point of contact for strategic accounts.
• Collaborate with project managers and internal stakeholders to guarantee smooth project delivery and alignment with client needs.
• Monitor account health, gather client feedback, and track project progress.
• Identify upselling and cross‑selling opportunities for software services and solutions.
• Handle client escalations promptly and ensure timely resolution.
• Track team KPIs and produce regular account performance reports.

Required profile

• Minimum 4 years of experience in Account Management, Customer Success, or Client Relationship Management within a software house, SaaS, or IT services environment.
• Proven experience leading or mentoring a team.
• Strong communication, presentation, and stakeholder‑management abilities.
• Demonstrated ability to build long‑term client relationships and drive account growth.

Required skills

• Familiarity with CRM systems.
• Experience with project management tools.