Technical Support Advisor (Non-Voice) – New Cairo

About the role

We are seeking enthusiastic non‑voice Technical Support Advisors to join a leading technology company in New Cairo. In this role you will act as the go‑to expert for customers, helping them get the most out of their devices and ensuring a smooth, trouble‑free experience.

Key responsibilities

• Provide technical assistance to users via chat, email or ticketing systems.
• Diagnose and resolve device‑related issues, guiding customers through step‑by‑step solutions.
• Document interactions and solutions in the internal knowledge base.
• Collaborate with other support teams to escalated cases when necessary.

Required profile

• Strong passion for technology and helping users.
• English proficiency at B2 level or higher.
• Ability to work in rotational 24/7 shifts and adapt to a fast‑paced environment.

Required skills

What we offer

• Competitive salary up to 20,000 EGP gross per month.
• Two rotational days off per week to support work‑life balance.
• Flexible schedule with rotating 24/7 shifts.