Bilingual Customer Service Advisor (French & English)

About the role

IntouchCX is looking for a bilingual Customer Experience Advisor to support its premium Smart Grills account. The role involves delivering top‑tier assistance to customers of a global lifestyle brand in both French and English.

Key responsibilities

• Provide high‑quality customer support via phone, email or chat in French and English.
• Handle inquiries, troubleshoot issues and ensure customer satisfaction.
• Participate in a rotational shift schedule to cover various time zones.

Required profile

• Minimum B2 proficiency in both French and English.
• Comfortable working in a rotational shift environment.
• Strong communication and customer‑service orientation.
• Recent graduates are encouraged to apply.

Required skills

What we offer

• Monthly gross salary of 30,000 EGP.
• On‑site work at Sheikh Zayed / 6th of October City.
• Initial training on‑site in Maadi.
• Dedicated corporate transport for commuting.
• Full medical and social insurance coverage from day one.