Customer Service Representative

About the role

We are looking for a full‑time Customer Service Representative to join our Cairo office. The role focuses on delivering exceptional support to our customers through prompt, courteous, and effective communication.

Key responsibilities

• Answer incoming calls and respond to customer inquiries.
• Process orders, requests, and service changes accurately.
• Resolve issues and manage escalations to maintain high satisfaction levels.
• Collaborate with internal teams to improve the overall customer experience.
• Maintain detailed records of interactions in multiple systems.

Required profile

• Bachelor’s degree or equivalent; candidates over 28 with a high‑school diploma are also considered.
• English proficiency at B2 level or higher.
• Strong verbal and written communication, active listening, and interpersonal abilities.
• Problem‑solving, conflict‑resolution and issue‑escalation skills.
• Basic computer literacy and ability to navigate several systems.
• Excellent organization and time‑management to handle multiple interactions.
• Team‑oriented mindset and flexibility to work shift schedules.
• Previous customer‑service or call‑center experience is a plus.

Required skills