Customer Service Specialist - Chat & Email

About the role

The Customer Service Specialist provides front‑line support to clients through chat, email, and inbound phone channels. You will resolve routine product or service issues, ensuring a smooth experience for customers while maintaining high service standards.

Key responsibilities

• Handle customer inquiries via chat, email, and phone calls.
• Diagnose and resolve routine problems related to client products or services.
• Document interactions and follow up to ensure issue closure.
• Prioritize and manage multiple requests simultaneously.
• Adapt to rotational shift schedules, including night and overnight periods.

Required profile

• Fluent English (B2‑C1 level).
• Excellent phone etiquette and strong verbal, written, and interpersonal communication.
• Ability to multitask, organize, and prioritize workload effectively.
• Flexibility to work rotating shifts, including night and overnight.
• Immediate availability to start.

Required skills

What we offer

• Attractive salary package with unlimited sales bonuses.
• Transportation provided door‑to‑door for night and overnight shifts (for female staff).
• Social and medical insurance.
• Paid training and opportunity for promotion after six months.