Customer Service Specialist – New Cairo

About the role

Join Concentrix as a Customer Service Specialist at our New Cairo site. You will interact with customers through inbound calls, chat, and email, handling orders and providing essential support.

Key responsibilities

• Process customer orders and inquiries via phone, chat, and email.
• Provide accurate information and basic support to customers.
• Maintain high-quality service standards and resolve issues promptly.

Required profile

• Fluent in English (B2‑C1 level).
• Excellent phone etiquette and strong verbal, written, and interpersonal communication.
• Ability to multitask, organize, and prioritize workload.
• Flexibility to work rotational shifts, including night and overnight.
• Ready to start immediately.

Required skills

What we offer

• Attractive salary package.
• Door‑to‑door transportation for ladies during night and overnight shifts.
• Social and medical insurance.
• Paid training with promotion opportunities after 6 months.
• Free online courses for continuous learning.