Key Account Manager

About the role

Cartona is a fast‑growing B2B marketplace that connects retailers with wholesalers, suppliers and producers. As a Key Account Manager you will be responsible for building and nurturing long‑term relationships with senior decision‑makers at strategic customer accounts, driving revenue growth and ensuring a seamless ordering experience.

Key responsibilities

• Develop and maintain strong relationships with senior stakeholders across assigned key accounts.
• Identify, prospect and close new strategic partnership opportunities aligned with Cartona’s market objectives.
• Generate demand for Cartona’s products and services, aiming to increase gross merchandise value (GMV) per account.
• Conduct regular status and strategy meetings with customers to align their needs with Cartona’s offerings.
• Provide quarterly performance reviews, highlighting growth opportunities and improvement areas.
• Collaborate cross‑functionally with internal teams to ensure brand requirements and service levels are met.
• Maintain accurate records of all account activities using Excel and internal systems.

Required profile

• Bachelor’s degree in Business or a related field.
• Proven experience in key account management, preferably in a B2B environment.
• Strong communication, negotiation and interpersonal skills.
• Strategic thinker with a problem‑solving mindset and ability to adapt to market changes.
• Self‑motivated, results‑driven and comfortable working in a fast‑paced setting.

Required skills

• Proficiency in MS Office suite, especially Excel.