Reservation Agent – Safaga, Egypt

About the role

The Reservation Agent will ensure accurate and timely handling of hotel bookings, uphold Kempinski service standards, and support revenue management initiatives at the Safaga property.

Key responsibilities

• Review daily reservation accuracy, rate compliance, and system close‑out when required.
• Maintain up‑to‑date reservation data in the Opera PMS and related systems.
• Ensure guest satisfaction by adhering to Kempinski service standards.
• Apply internal credit policies and follow up on lost business.
• Spot‑check previous‑day reservations and verify VIP arrivals.
• Achieve test call quality scores (LQA/IFH) above 85%.
• Participate in the internal up‑sell programme for the Reservations department.
• Perform any additional duties assigned by management.

Required profile

• Professional appearance, strong ethics, and a customer‑focused attitude.
• Excellent oral and written English communication skills.
• Ability to work accurately under pressure and maintain high standards of data integrity.

Required skills

• Proficiency with Opera PMS (central system knowledge).
• Strong MS Office skills.
• Understanding of revenue management and market performance reports.