Workforce Scheduler - Operations Specialist

A propos du poste

Join a global leader in customer experience and digital solutions. As a Scheduler, you will play a critical role in our operational success by ensuring our workforce is perfectly aligned with client demands and project requirements in a fast-paced environment.

Missions principales

• Manage and optimize complex staff schedules to ensure continuous operational coverage.
• Coordinate workforce movements and handle all schedule modifications efficiently.
• Identify staffing gaps and proactively suggest solutions to maintain optimal service levels.
• Manage leave requests and attendance tracking in compliance with company policies.
• Collaborate with key stakeholders to ensure operational alignment and resource efficiency.
• Monitor workforce productivity and staffing levels to meet project KPIs.

Profil recherché

• Proven experience in workforce management, scheduling, or operational coordination.
• Strong analytical skills with the ability to forecast staffing needs.
• Excellent communication skills to interact effectively with various departments and stakeholders.
• High level of organization and ability to manage multiple priorities simultaneously.
• Ability to work on-site in Cairo and adapt to dynamic operational shifts.

Competences requises

• Workforce Management (WFM) software proficiency.
• Advanced proficiency in Microsoft Excel and data analysis.
• Resource planning and optimization.
• Operational coordination and logistics.
• Strong problem-solving and decision-making abilities.