Chat Support Agent – Luxury Skincare Brand

About the role

We are a premium skincare and beauty brand serving the GCC market and we need a professional Chat Support Agent to be the digital face of our brand. You will interact with customers across multiple online channels, delivering a seamless, luxury‑standard experience.

Key responsibilities

• Respond to customer inquiries via live chat, WhatsApp, email, and social media.
• Provide accurate, brand‑aligned information on products, orders, and accounts.
• Resolve complaints and issues with a solution‑oriented approach.
• Escalate complex cases to the appropriate internal teams.
• Record all interactions in the CRM system, maintaining high data quality.
• Ensure every communication reflects the premium tone of the brand and follows SOPs.

Required profile

• Proven experience in customer service, call centre, or chat support.
• Prior experience serving GCC customers is highly preferred.
• Fluent written Arabic and English.
• Strong typing ability and capacity to handle multiple chats simultaneously.
• Professional, customer‑first mindset and ability to work under pressure.

Required skills

• Familiarity with CRM systems.
• Experience with chat support platforms.

What we offer

• Rotational shift schedule with two days off per week.
• Opportunity to work for a fast‑growing luxury beauty brand.
• Professional development in a high‑touch customer experience environment.