Customer Service Representative – Global E‑commerce Support

About the role

We are looking for a Customer Support Advisor to join our global e‑commerce account team at Concentrix in Smart Village, Cairo. The role involves delivering high‑quality assistance to online shoppers, handling inquiries and ensuring a smooth shopping experience. You will work in a fast‑paced, international environment that requires flexibility to work rotational shifts, including night and overnight, to provide continuous support for the global e‑commerce platform.

Key responsibilities

• Provide timely and accurate assistance to customers of the global e‑commerce platform, ensuring their queries are resolved efficiently.
• Work rotational shifts, including night and overnight schedules, to maintain continuous service coverage.

Required profile

• Graduates only.
• Strong English proficiency (B2–C1 level).
• Willingness to work rotational shifts, including night and overnight.

Required skills

What we offer

• Competitive salary with night‑shift allowance.
• Fully provided transportation to the workplace.
• Professional training and clear career‑growth opportunities.
• A dynamic and supportive work environment.