Customer Service Representative - Hospitality, Telecom & Entertainment Accounts
Sutherland · Cairo
Job description
About the role
Sutherland is hiring a full-time, on-site Customer Service Representative in Cairo to work as a Call Center Representative. You will handle customer inquiries, resolve issues efficiently and ensure a high level of customer satisfaction. The role covers a variety of accounts across hospitality, airlines, educational platforms, telecommunications and subscription-based entertainment channels.
Key responsibilities
- Answer customer questions and provide timely support by phone and email
- Resolve issues in a calm, professional and friendly manner
- Communicate clearly and confidently over the phone and via email
- Making customers feel heard, valued and supported
- Work closely with the team to deliver excellent service
- Provide effective solutions and maintain accurate records of interactions
Required profile
- Ability to handle customer complaints professionally and provide empathetic support
- English level B2-C1
- Flexibility with night and overnight shifts
- Prior call center experience is advantageous but not mandatory
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Published 19 hours ago
Expires 1 month from now
5 views · 0 interested
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Sutherland
Cairo