Customer Service Representative (MT)
Sutherland · Alexandria
Job description
About the role
Sutherland is hiring a full-time, on-site Customer Service Specialist in Alexandria. The specialist delivers exceptional customer support, addresses inquiries, resolves issues and maintains high levels of customer satisfaction.
Key responsibilities
- Handle customer interactions efficiently and with empathy.
- Provide tailored solutions to meet customer needs.
- Ensure a positive customer experience through effective communication and professional phone etiquette.
Required profile
- Fluency in English (B2/C1 level) is mandatory.
- Experience in a customer-facing role is a plus.
- Flexibility with night and overnight shifts is essential.
- Fresh graduates and dropouts are welcome to apply.
Required skills
- Strong customer service and customer support skills.
- Proven ability to improve customer satisfaction and experience.
- Problem-solving, active listening and attention to detail.
- Proficiency in professional phone etiquette and communication techniques is a plus.
- Experience with CRM tools is a plus.
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Published 22 hours ago
Expires 1 month from now
9 views · 0 interested
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Sutherland
Alexandria