Customer Service Retention B2B Support
Sutherland · Cairo
Job description
About the role
Sutherland, a global business and digital transformation partner, is hiring a full-time on-site Customer Service Representative for its Cairo office. The role focuses on keeping existing B2B customers satisfied, managing their accounts and communicating effectively.
Key responsibilities
- Ensure customer satisfaction and manage customer accounts
- Provide excellent customer service and effective communication
- Work in customer service, sales and retention
Required profile
- Graduates and dropouts only
- English proficiency at B2-C1 level
- Flexibility with night and overnight shifts, and with rotational shifts
- Previous experience in a similar role is a plus; sales or retention experience is also valued
What we offer
- Competitive salary plus achievable KPIs, allowances and incentives
- 1.1k night and overnight allowance
- Door-to-door transportation provided both ways for ladies
- Social and medical insurance, fully granted for the first 3 months
- A healthy work environment (Great Place to Work certified)
- Commission scheme
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Published 1 day ago
Expires 1 month from now
4 views · 0 interested
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Sutherland
Cairo