Customer Support Associate
Sutherland · Cairo
Job description
About the role
Sutherland is hiring a Customer Service Specialist (Customer Support Associate) for a full-time, on-site position in Cairo. The role delivers exceptional customer support by handling inquiries, resolving issues and keeping customer satisfaction high.
Key responsibilities
- Handle customer interactions efficiently and with empathy
- Provide tailored solutions to meet customer needs
- Ensure a positive customer experience through effective communication and professional phone etiquette
Required profile
- Fluency in English (B2/C1 level) is mandatory
- Fresh graduates and dropouts are welcome to apply
- Experience in a customer-facing role and familiarity with CRM tools is a plus
- Flexibility with night and overnight shifts is essential
Required skills
- Strong customer service and customer support skills
- Problem-solving, active listening and attention to detail
- Professional phone etiquette and communication techniques (a plus)
What we offer
- Pay of 20.8k net plus a 1,100 overnight allowance
- Transportation provided
- Medical and social insurance
- Fully paid training
- Career growth opportunities
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Published 20 hours ago
Expires 1 month from now
3 views · 0 interested
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Sutherland
Cairo