Director of Guest Experience (Russian Speaker)

About the role

Four Seasons Resort at Sharm El Sheikh is looking for a Director of Guest Experience, a Russian speaker, to define and elevate the guest journey from arrival to departure and beyond. This is a pivotal leadership role combining operational excellence with strategic thinking, shaping service culture, championing innovation and building relationships with the hotel's most valued guests.

Key responsibilities

• Own and drive the overall guest experience strategy, ensuring consistency and excellence across all touchpoints
• Build deep relationships with VIP and Special Attention guests and curate highly personalized stays
• Lead, develop and inspire the Guest Experience team, building capability, accountability and service culture
• Oversee VIP arrivals, lobby experience and cross-department alignment
• Analyse guest feedback, identify trends and implement initiatives that improve service
• Champion guest recognition programs and introduce innovative, experience-led offerings
• Handle complex guest situations with discretion and strong service recovery leadership
• Partner with senior leadership on reporting, budgeting and strategic planning for the department

Required profile

• Degree or diploma in Hospitality, Business or a related field
• At least one year of experience in the same position
• Proven leadership experience in luxury hospitality or front office
• Strong commercial awareness, linking guest experience to performance outcomes
• Exceptional interpersonal and influencing skills, strategic mindset and high emotional intelligence

What we offer

• Competitive salary, wages and a comprehensive benefits package
• Training and development opportunities
• Complimentary dry cleaning for employee uniforms and complimentary employee meals
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals