Guest Experience Expert

About the role

The Guest Experience Expert creates memorable, personalized stays for guests at Sheraton Cairo. You will be the primary point of contact throughout the guest journey, ensuring every interaction feels seamless and welcoming.

Key responsibilities

• Guide guests through check‑in, stay, and check‑out processes.
• Process operational requests, address guest inquiries, and resolve issues promptly.
• Prepare and submit daily reports on guest interactions and service metrics.
• Share local area highlights and recommendations to enhance the guest experience.
• Move throughout the property, handling objects up to 10 lb without assistance.
• Maintain a safe, clean, and professional work environment.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• No supervisory experience required.
• No specific license or certification needed.

Required skills

What we offer

• Opportunity to join a global hospitality brand with a strong culture of inclusion.
• Training and development programs to grow your career in hotel operations.
• Competitive benefits and a supportive team environment.