Implementation Specialist

About the role

Foodics, a restaurant management ecosystem and payment technology provider founded in 2014, is looking for a detail-oriented, customer-focused Implementation Specialist in Cairo. The role guides new customers through onboarding, ensures a smooth setup and helps them get the most out of the products.

Key responsibilities

• Contact new customers and guide them through the implementation and onboarding process.
• Coordinate menu collection, creation and upload so the system is ready before installation.
• Coordinate hardware delivery, installation scheduling and customer readiness.
• Provide or coordinate system training so customers can use the product effectively.
• Follow up with customers to make sure onboarding tasks are completed on time.
• Monitor work orders and track onboarding progress and pending tasks.
• Coordinate with Sales, Technical Support and other stakeholders to resolve blockers and customer issues.
• Maintain accurate customer records, update work order statuses and escalate delayed or unresolved cases.
• Ensure a smooth handover to the relevant teams and support successful customer activation.

Required profile

• Bachelor's degree in Business Administration, Commerce or a related field.
• 1-2 years of experience in Customer Service, Implementation, Onboarding or a similar role.
• Strong communication and customer-handling skills, good organizational and time-management skills, and attention to detail.
• Good command of written and spoken English.
• Ability to coordinate with cross-functional teams and manage customer expectations.
• Willingness to learn new systems, tools and technology solutions.
• Experience with POS systems, restaurant management software or the food and beverage industry is a plus.

Required skills

• Proficiency in Microsoft Office and Google Workspace tools.

What we offer

• Competitive compensation, including bonuses and the potential for shares.
• Regular training and an annual learning stipend.
• An inclusive, diverse culture with flexible off-office work.
• A team of over 30 nationalities working in 14 countries.
• Autonomy, mentoring and challenging goals.