Japanese Teammate – Customer Support Agent
taskus · Cairo
Job description
About the role
TaskUs is seeking a Japanese‑speaking Customer Support Agent (CS1) to be the front‑line representative for its users. You will handle inquiries via email, live chat, phone and social media, aiming to resolve issues quickly and empathetically while gathering valuable customer feedback.
Key responsibilities
- Provide first‑line support on product operations, specifications and troubleshooting across multiple channels.
- Resolve customer issues promptly using internal knowledge bases and manuals.
- Escalate complex technical or policy cases to higher‑level teams or development.
- Identify latent customer needs and share insights with product and marketing teams.
- Assist in creating and updating Help Center articles and internal manuals.
- Contribute to performance metrics such as response time, first‑contact resolution and customer satisfaction.
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Published 10 hours ago
Expires 1 month from now
3 views · 0 interested
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taskus
Cairo