Restaurant Supervisor – Specialty Dining

About the role

We are looking for an IRD Supervisor to lead the wait staff and ensure an exceptional dining experience at our first Morgans Originals hotel in Egypt. The role combines team leadership, guest service excellence, and operational oversight in a specialty restaurant environment.

Key responsibilities

• Supervise and coach waiters, waitresses and runners, delivering training and feedback to maintain high service standards.
• Oversee the guest experience, ensuring personalized service, accurate menu explanations, and prompt resolution of any issues.
• Maintain deep knowledge of the specialty menu, ingredients, preparation methods and beverage pairings, guiding the team in recommendations.
• Coordinate daily operations, organize dining areas, and liaise with kitchen and bar to guarantee timely order delivery.
• Drive upselling of premium dishes and beverages to enhance revenue.
• Prepare and submit daily operational reports covering guest feedback, sales data and staff performance.

Required profile

• Proven experience leading a front‑of‑house team in a restaurant or hotel setting.
• Strong focus on guest satisfaction and ability to handle concerns professionally.
• Excellent knowledge of menu items, ingredient sourcing and beverage pairings.
• Organizational skills to manage service flow and maintain dining area standards.
• Ability to train, motivate and develop team members.

Required skills